Refund policy
Return and Refund Policy
We want you to love your Delta Strike gear. If you are not happy with your order, you can return it within 30 days of delivery.
30-Day Money-Back Guarantee
We stand behind every Delta Strike order. If you are not completely satisfied, return your order within 30 days of delivery and we will refund you.
Eligibility
To qualify, items must be in the same condition you received them and in the original packaging. Please keep your order number as proof of purchase.
How to start a return
Contact us through the Contact page on our website with your order number and the reason for your return. We will reply with return instructions within 1 to 2 business days. Please do not send items back before you hear from us, as returns sent without authorization may not be accepted.
Refunds
Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5 to 7 business days. Your bank or card provider may take additional time to post the refund.
Return shipping
Customers are responsible for the cost of return shipping unless the item arrived damaged, defective, or incorrect. Original shipping costs are non-refundable.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or not as ordered, contact us within 14 days of delivery with your order number and clear photos. We will send a free replacement or issue a full refund, including shipping.
Bundles
If you purchased a bundle (4, 8, or 12 players), returns must include all items in the bundle.
Cancellations
You can request to cancel an order before it ships. Once an order has shipped, it can no longer be cancelled and the 30-day money-back guarantee applies.
Questions
If you have any questions about this policy, please reach us through the Contact page on our website.
Eligibility
To be eligible for a return, items must be unused, in the same condition you received them, and in the original packaging. Please keep your order number as proof of purchase.
How to start a return
Contact us through the Contact page on our website with your order number and the reason for your return. We will reply with return instructions within 1 to 2 business days. Please do not send items back before you hear from us, as returns sent without authorization may not be accepted.
Refunds
Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5 to 7 business days. Your bank or card provider may take additional time to post the refund.
Return shipping
Customers are responsible for the cost of return shipping unless the item arrived damaged, defective, or incorrect. Original shipping costs are non-refundable.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or not as ordered, contact us within 14 days of delivery with your order number and clear photos. We will send a free replacement or issue a full refund, including shipping.
Bundles
If you purchased a bundle (4, 8, or 12 players), returns must include all items in the bundle. Partial bundle returns may be refunded for the returned items at the standard single-unit value.
Non-returnable items
Items that have been used, damaged by the customer, or returned without all original parts and accessories cannot be refunded.
Cancellations
You can request to cancel an order before it ships. Once an order has shipped, it can no longer be cancelled and our return policy applies.
Questions
If you have any questions about this policy, please reach us through the Contact page on our website.